Privacy Policy
What you write in Reframe is yours. It stays on your iPhone, and we never see it.
Updated
In short
- Your thought records are kept only on your iPhone.
- No account, no ads, no analytics and no tracking.
- Nothing you write is sent to us, or to anyone else, unless you share it yourself.
What Reframe keeps on your iPhone
Reframe saves what you add to it, inside the app on your iPhone:
- Your thought records: what happened, how you felt and how strongly, the thoughts that came with it, the thinking traps you picked, the evidence on each side, and your more balanced thought.
- A record you’ve started but not finished, so you can come back to it.
- Your settings, such as the lock and when to remind you.
- Whether you’ve bought Reframe Pro, or started its free trial.
There’s no account and nothing to sign in to, so Reframe never asks for your name, your email address or anything else about you.
What we collect
Nothing. Reframe has no server of its own and doesn’t send what you write anywhere. There are no analytics, ads, crash reporting or tracking of any kind.
It goes online only to check with the App Store about Reframe Pro, below, and when you choose to open a helpline directory from Get Help.
Getting help
If what you write suggests you might be thinking of harming yourself, Reframe offers ways to get help. It notices this on your iPhone, as you type, and nothing is sent anywhere or recorded.
Find a Helpline, in Get Help, opens findahelpline.com in your browser. That website is run by others, under its own privacy policy, and Reframe doesn’t tell it anything.
The lock
You can have Reframe ask for Face ID, Touch ID or your passcode each time it opens, and hide your journal in the app switcher. iOS checks it’s you: Reframe is only told whether it worked, and never sees your face, fingerprint or passcode.
The daily reminder
If you turn on the daily reminder, Reframe schedules it on your iPhone as an ordinary iOS notification. Nothing about it passes through a server, and it never includes anything you’ve written: each reminder is a short, general nudge.
Backups
Reframe keeps your thought records out of iCloud and computer backups, so a backup can’t expose them. That also means a backup can’t bring them back: if you delete Reframe, or set up a new iPhone from a backup, they won’t come with it.
To keep a copy, export your records as a PDF first.
Exporting your records
With Pro, you can export your thought records as a PDF, made on your iPhone. Reframe hands it to the iOS share sheet, and you choose where it goes, such as a message to your therapist, a printer, or Files. Once it’s shared, it’s looked after by the app you sent it with.
Buying Reframe Pro
Pro is a one-time purchase through the App Store, and can be tried free first. Apple takes any payment and looks after your Apple Account under Apple’s Privacy Policy, and we never see your payment details. Reframe asks the App Store what your Apple Account owns, and remembers the answer on your iPhone.
What Apple may share with us
If you’ve chosen to share analytics with app developers, Apple may send us anonymous crash reports and usage statistics. They never include what you’ve written. You can turn this off in the Settings app, under Privacy & Security › Analytics & Improvements.
Deleting your data
- To delete one record, open it and tap Delete Record.
- To delete everything, go to Settings in Reframe and tap Delete All Data. It removes every record, any unfinished one and your settings.
- Deleting the app removes everything it saved on your iPhone.
There’s no other copy, so once it’s deleted, it can’t be recovered, by you or by us. Your Pro purchase isn’t affected, because Apple keeps it with your Apple Account.
This website
This website sets no cookies and loads nothing from other companies: no analytics, ads or tracking. It’s hosted by Netlify, whose servers keep a log of each visit (your IP address, your browser, the page, and the page that linked to it) to run and protect the site, under Netlify’s Privacy Policy.
If you email us
We get your email address and what you write, and use them only to reply. We don’t add you to any list. The conversation stays in our email account, and we’ll delete it if you ask.
Children
Reframe doesn’t collect personal information from anyone, including children.
Changes to this policy
If this policy changes, we’ll update this page and the date at the top.
Who we are
Reframe is made by newthird. In this policy, “we” and “us” mean newthird.
Contact
Questions about your privacy? Email support@newthird.co.